No Results Found
The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
Are you feeling overwhelmed by the poor mobile workforce communication?
Keeping in contact with your mobile employees can be incredibly challenging when you do not see them face to face. If you don’t take control of the situation and establish ground rules for better communication, you may never be able to fix this issue.
Communication issues can result in a number of inefficiencies such as billing issues, incomplete jobs, unnecessary costs, and more. Unfortunately, with a mobile workforce, managers do not see many of their employees often. By not interacting face to face on a daily basis, employees can lose sight of operational goals and strategies. This leads to difficulties in maintaining productivity, communication, and customer relations.
Despite your mobile workforce being widespread across towns, cities, states, or even an entire country, you can still maintain communication with all of your employees. In fact, with the right mobile workforce software solution in place, it is easier than ever to stay in contact with your fleet. Good communication, both internal and external, across your workforce is the key to maintaining efficiency.
A fleet or mobile workforce manager must work harder to maintain contact with employees throughout the workday.
Real-time communication is crucial for a successful fleet operation. With mobile workforce management software, you can maintain contact throughout the day with simple2-way messaging. Update routes, send directions, and more in real-time with the touch of a button. Stop worrying about wasting time or losing productivity by maintaining contact with cell phones with poor service, dying batteries, or a number of other issues.
Did you know that improving workforce communication can actually improve your organization’s customer service?
To stand out from the competition, in any industry, providing excellent customer service is crucial. If you can’t even communicate face to face with your employees, how do you ensure that your customers are having a great customer experience? Technology to help you improve your customer’s experience is being developed and improved every day. Is your business falling behind?
Accurate Customer Billing
With added insight into the schedules, job progress, and real-time locations of your mobile workers, you can streamline your customer billing process. Say goodbye to billing discrepancies with the help of a mobile workforce management software. Now, you have confirmation that your employees were on the job site and the length of time that they were there for.
Locations
Telematics software technology can allow you to share key information with your customers regarding ETAs, locations, driver information, and more. Transparency is key for good customer experience, are you sharing enough information with your clients?
Sharing ETAs, vehicle locations, and even driver information can help establish your business’ credibility and trust while making your customer’s lives easier.
Sign up for our newsletter
"*" indicates required fields
For fleet managers, telematics has transcended the realm of simple GPS tracking. It's become a sophisticated data ecosystem, offering a powerful...
Any experienced fleet leader will vouch that true fleet challenges are not solved in a single pass. They are layered and intertwined with other...